Hawaii Orchids: Customer Service
We take pride in growing and delivering healthy, beautiful orchids, and providing our customers with prompt, courteous service. Read what our customers have to say about Hawaii Orchids!
Need to contact us about an order?
If you need to contact us about an order placed online, please have your order information handy, and include your order ID# with all correspondence. Send an email to orchids@hawaiiorchids.com or call us at 808-966-7712, or send a fax to 808-966-6898.
Ordering & Shipping Policies
We ship Monday through Friday by FedEx or a comparable carrier. Please allow one day of transit time for deliveries to the west coast, and two days' transit time for all other locations.
- Deliveries to the west coast (California, Oregon, Washington) usually arrive the next day. Shipments sent Friday will arrive on Monday.
- Deliveries to areas east of California will arrive two days later.
- To be sure your orchids arrive in excellent condition, we do not ship on Thursdays to the east coast or to any location where the delivery would take longer than two days.
- If you request a Saturday delivery or a one-day delivery to locations other than the west coast, FedEx requires an additional shipping fee. (See below.) Saturday delivery is not available in most areas.
Shipping Costs
FedEx two-day shipping costs is included in the price of each plant. If you'd like multiple plants sent to the same address, we'll calculate a reduced shipping charge and adjust your order accordingly. Additional fees apply for priority handling:
- Guaranteed overnight priority shipping: $10.00 additional
- Saturday delivery: $10.00 additional (Saturday delivery is not available in many areas. Please ask.)
Our Guarantee
We guarantee our plants to arrive in excellent condition, either in bloom or ready to bloom. All orchids leave our farm in top-notch condition, carefully packed for protection during shipping. Once in a while, however, extreme weather or shipping difficulties may cause problems beyond our control. We will cheerfully offer a replacement or refund if your orchid arrives damaged or in poor condition. Please contact us promptly if this is the case!
We cannot guarantee that orchids will live forever, but with proper care they should live for years. We include care instructions with every shipment to help the new owners care properly for their beautiful plants.
Wholesale Information
Please call 808-966-7712 or send an email for information about wholesale quantities, pricing and policies.